Frequently asked questions

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Patches

Are there patches for hockey tournaments?

Yes. HEDi produces tournament and event patches, including the 2026 World Junior Championships Minnesota collector's patch and the Minnesota State High School Tournament patch, alongside its officially licensed NHL® team range.

About HEDiGEAR

Are your team and college patches official?

We care about getting this right and work to offer patches the right way.

Patches

Can a patch still be removed after adding hook-and-loop?

Yes. Once the hook-and-loop piece is attached, the patch behaves like any HEDi hook-and-loop patch: it presses onto a loop panel and lifts off again by hand, so it can be moved between bags.

Loop Panels and Patches Fit

Can I add more Loop Panel area to my pack?

Every HEDi-PACK already comes with Loop Panels on the front and sides, and any standard hook-and-loop patch will attach to them.

Orders and Payment

Can I buy a HEDi-PACK as a gift?

Yes. A HEDi-PACK makes a meaningful gift for a graduation, a milestone, a team, or anyone building their story. Add patches that match the moment.

Returns and Refunds

Can I cancel or change my order?

Contact us as soon as possible after ordering. We move quickly to get orders out, so we cannot promise a change once an order is being prepared, but we will always try. For custom and personalized items, changes may not be possible once production starts.

Patches

Can I design a custom patch or name tape?

Yes. We make custom patches and name tapes so you can add a last name, a jersey number, a date, or a design that means something to you. Because a custom patch is made just for you, it is final sale.

Returns and Refunds

Can I exchange instead of returning?

In many cases, yes. Email customerservice@hedigear.com with your order number and what you would like instead, and we will help you sort it out.

Can I return a custom or personalized item?

Custom and personalized items are final sale. Because a custom patch or name tape is made specifically for you, we are not able to resell it, so we cannot accept it back. If something arrives wrong or damaged, that is on us. Contact us and we will make it right.

Can I return patches?

Ready made patches in unused condition can be returned within our return window. Custom patches and name tapes are final sale, since they are made just for you.

Loop Panels and Patches Fit

Can I use patches from other brands?

Yes. Any standard hook-and-loop patch will attach to a HEDi-PACK Loop Panel. Our own HEDiPATCH designs are made to fit our panels and to hold their color and shape over time, and many people mix a few of their own patches in with ours. It is your story to tell.

Patches

Can school patches be removed and moved to a different bag?

Yes. HEDi school patches use hook-and-loop backing, so they press on and lift off by hand and can be moved between any HEDi-PACK backpacks and bags.

Team and Custom Orders

Can we put our logo on the pack?

Yes. We create custom patches so your team, company, or event can wear its own logo or design on the Loop Panels. It is gear your people will actually want to carry.

Patches

Can you swap sports patches between seasons?

Yes. HEDi sports patches use hook-and-loop backing, so a patch presses on and lifts off by hand. A pack can carry a different team or a new tournament each season without any permanent change.

The HEDi-PACK

Do patches come with the backpack?

Patches are sold separately. Your HEDi-PACK arrives with Loop Panels ready to hold them, so you can start with the moments that matter most and add more over time.

Team and Custom Orders

Do you do team, corporate, or bulk orders?

Yes. We build custom HEDi-PACKs for teams, companies, events, and organizations. Past orders have ranged from 50 to more than 400 units. We can add your logo or a custom patch made for your group. For orders over 100 units, you get direct access to Bret Hedican throughout the process. Reach out through our team page or email sales@hedigear.com and we will help you build something worth carrying.

Orders and Payment

Do you have a physical store?

We are an online shop at hedigear.com. That keeps us close to the people building their packs, wherever they are.

Care and Guarantee

Do you offer a warranty? What if my pack breaks?

We stand behind the quality of every HEDi-PACK and patch we produce. If your order arrives with a manufacturing defect, contact us with a photo and we will make it right.

Orders and Payment

Do you offer any discounts?

Join our email list to hear about new patches and offers first.

Shipping

Do you ship to PO Boxes?

Not at this time. Please use a street address at checkout so your pack arrives without delay.

Patches

Does HEDi make patches for high schools as well as universities?

Yes. HEDi's school collection includes universities, colleges and 23 high schools, with hook-and-loop patches that attach to any HEDi-PACK loop panel.

The HEDi-PACK

Does it fit a laptop?

Plenty of people carry a laptop in their HEDi-PACK for work, school, and travel.

How big is it and how much does it hold?

Every HEDi-PACK weighs under 2 pounds empty and is built for daily carry, travel, and everything in between.

Patches

How do I care for my patches?

Take your patches off before you clean your pack. Brush the backing now and then to keep it free of lint. If a patch needs a wash, hand wash it gently and let it air dry flat before you put it back on. Skip the washing machine for the patches themselves, since the machine packs the backing with lint and can wear it down. Stored flat, your patches will keep their color and shape for years.

Care and Guarantee

How do I clean my HEDi-PACK?

Remove your patches first. Spot clean the pack with a damp cloth and a little mild soap, then let it air dry. Avoid bleach, high heat, and the dryer, which can wear down the fabric and the Loop Panels.

Orders and Payment

How do I contact you?

Email customerservice@hedigear.com and we will get back to you. We read every message and try to reply quickly.

Returns and Refunds

How do I start a return?

Email customerservice@hedigear.com with your order number and we will walk you through it. We keep it simple.

Patches

How do national park patches attach to a backpack?

HEDi national park patches have hook-and-loop backing and press onto the loop panel of any HEDi-PACK by hand. They lift off and reposition without heat, glue or stitching, so the arrangement is never final.

Loop Panels and Patches Fit

How do the patches stay on? What is a Loop Panel?

Every HEDi-PACK has built-in Loop Panels. These are soft fabric areas made for hook-and-loop patches. Each patch has a gripping backing. Press it onto a Loop Panel and it holds. Peel it off to swap in another. It is your pack, your patches, your call.

Patches

How do travel patches attach to a backpack?

HEDi travel patches have hook-and-loop backing that presses directly onto the loop panels of any HEDi-PACK. No sewing, iron or glue is needed, and patches can be repositioned at any time.

How do you add hook-and-loop to a patch?

Attach a HEDi hook-and-loop piece to the back of the patch. The hook side then grips the loop panel of any HEDi-PACK, so the patch presses on and lifts off by hand with no heat, glue or sewing.

Team and Custom Orders

How does the custom order process work?

Tell us about your group, your timeline, and what you have in mind. We help you choose a pack, design custom patches or name tapes, and confirm the details before we produce. Then we handle the rest.

The HEDi-PACK

How does the patch system work?

Each HEDi-PACK has Loop Panels on the front and sides. Each patch has a gripping backing. Press a patch onto a panel and it holds. Peel it off when you want to change things. No sewing. No glue. No heat. You choose the moments you carry with you.

Shipping

How long until my order ships and arrives?

Orders usually arrive within 3 to 7 business days anywhere in the lower 48 states. Hawaii, Alaska, and Canada can take longer. We do not ship on weekends, so an order placed on Friday goes out no earlier than the following Tuesday.

Care and Guarantee

How long will the Loop Panels last?

The Loop Panels are built to keep their grip through 500 or more attach and detach cycles, so you can rearrange your patches for years. Keeping the panels and patch backings free of lint keeps the grip strong.

Patches

How many national park patches does HEDi make?

HEDi's national park collection covers 70 US national parks and monuments, including Acadia, Arches, Badlands, Pipestone National Monument, Yellowstone and Zion.

How many patches fit on a pack?

That is up to you. The Loop Panels on the front and sides give you room to start with one patch and keep adding. Some people keep it simple with a few. Others fill every panel over the years.

Loop Panels and Patches Fit

How many times can I move a patch around?

Our Loop Panels are built to hold up to repeated changes. In testing, the panel keeps its grip through 500 or more attach and detach cycles. Rearrange your patches as often as your story grows.

Patches

How many travel patches does HEDi sell?

HEDi's travel collection holds 184 patches covering cities, countries and destinations worldwide, alongside a separate collection of 100 destination patches and 126 world patches.

The HEDi-PACK

How much does a HEDi-PACK cost?

HEDi-PACKs run from $45 to $109, depending on the model. Patches are sold separately, so you can start with a few and add more as your story grows.

Shipping

How much is shipping?

Shipping is free on orders over $100. For orders under $100, shipping is calculated at checkout based on your address.

The HEDi-PACK

Is it good for travel and carry-on use?

Yes. People use theirs as a carry-on and for everyday travel all the time. It is light, comfortable, and easy to move with.

Loop Panels and Patches Fit

My patch is not gripping well. What do I do?

Almost always, this is lint. Over time the backing on a patch and the loop fabric on your pack pick up fuzz, hair, and dust, and that weakens the grip. Here is the fix:

1. Take the patch off.

2. Use a fine tooth comb or a stiff brush to gently clear the backing of the patch.

3. Do the same across the Loop Panel.

4. If either side got damp, let it dry fully.

5. Press the patch back on. The grip should return.

Shipping

My tracking says delivered, but I do not have it.

First, check with anyone at your address and look around porches, mailboxes, and side doors, since carriers sometimes mark a package delivered a little early. If it still has not turned up after a day, contact us and we will help you track it down.

Patches

What are HEDi hook-and-loop pieces used for?

They bring a patch that has no hook-and-loop backing into the HEDi-PACK system, so it can be attached, moved and swapped like any other HEDi patch. They are sold individually and in 5-packs.

About HEDiGEAR

What does Moments Make Us mean?

We are not defined by things. We are defined by the moments that shaped us. A goal scored. A friendship made. A place that changed us. Moments Make Us is our way of saying your backpack can carry more than your gear. It can carry your story. It also guides how we try to operate, through a simple idea we call MOB, which stands for Make Others Better.

Returns and Refunds

What if my item arrives damaged or defective?

We will make it right. Email a photo of the issue to customerservice@hedigear.com within 7 days of delivery. We will review it quickly and send a replacement at no cost to you. You do not need to ship the damaged item back before we help.

The HEDi-PACK

What is a HEDi-PACK?

A HEDi-PACK is a customizable backpack built to carry more than your gear. It carries your story. Every pack comes with built-in Loop Panels, which are soft fabric areas made to hold hook-and-loop patches. You add patches for the moments that shaped you, and rearrange them as your story grows.

What is it made of and is it water resistant?

HEDi-PACKs are built from durable fabric with YKK zippers, made to keep up with daily use and travel, with Loop Panels on the front and sides for your patches.

Patches

What is the best backpack for collecting national park patches?

Any HEDi-PACK takes the same patches. For collecting, the 34-litre Explorer offers the most front panel space, while the Voyager and Trail Blazer are the travel-specific packs, each with a trolley sleeve that slides over a suitcase handle.

About HEDiGEAR

What is the giving-back program?

Giving back is built into HEDiGEAR through our Make Others Better program. You can read how it works at hedigear.com/pages/giving-back.

Returns and Refunds

What is your return policy?

You can return an unused HEDi-PACK within 15 days of shipment, in the same brand-new condition with original tags and packaging. Return shipping is paid by the customer. Custom and personalized items, including custom patches and name tapes, are made just for you and cannot be returned.

Team and Custom Orders

What is your wholesale return policy?

For a manufacturing defect, email photos to customerservice@hedigear.com within 7 days of delivery. We review within 24 hours and send a full replacement at no charge or a credit toward your next order, and we cover return shipping. No restocking fee on defects. For a change-of-mind return, request authorization within 14 days of delivery. A 25 percent restocking fee applies, and your business covers both the original outbound shipping and the return shipping. Approved refunds are processed within 7 business days of inspection. Custom patches and personalized name tapes are final sale. If a shipment arrives damaged in transit, contact us within 48 hours with photos and we will file the carrier claim and replace at no cost.

Patches

What patches do you offer?

We offer a growing lineup of patches for teams, schools, travel, milestones, and traditions, plus custom patches you design yourself. Patches are what make a backpack a HEDi-PACK, so we are always adding new ones.

Orders and Payment

What payment methods do you accept?

You can check out securely with the payment options shown at checkout.

Patches

What size are your patches?

Our patches are sized to sit well on the Loop Panels.

What sizes do school patches come in?

HEDi school patches range from around 1 inch high for a word mark to 3.625 inches wide for a primary mark, so several can be arranged together on one panel.

What sports leagues does HEDi make patches for?

HEDi makes patches for the NHL, MLB, NBA and MLS, along with NCAA college programmes, high schools and individual tournaments and events. NHL team patches are officially licensed NHL® products.

Returns and Refunds

When will I get my refund?

Once we receive and inspect your return, your refund is issued within 3 to 5 business days. It covers the price of the item and any tax, but not the original shipping charge. Your bank may take a few more days to post it.

The HEDi-PACK

Where are HEDi-PACKs made?

HEDi PACK is a US company based in California. Our gear is made with trusted manufacturing partners in Taiwan and Vietnam, held to strict quality standards, so it is worthy of the stories it carries.

Loop Panels and Patches Fit

Where can I put patches on the pack?

The Loop Panels sit on the front and sides of your HEDi-PACK. Start with one patch or fill every panel. There is no wrong way to build it.

Shipping

Where do you ship?

We ship across the United States, including Hawaii and Alaska, and to Canada.

Patches

Which HEDi bag is best for travel patches?

The HEDi-PACK Voyager is the travel-specific backpack, with a 26-litre capacity, a trolley sleeve for a suitcase handle, and separate laptop and iPad sleeves. The 8-litre Traveler sling is the camera-carrying option.

The HEDi-PACK

Which HEDi-PACK is right for me?

We make a few packs for different lives. Base Camp is the lightweight everyday pick for school, games, and short trips. Explorer is the versatile middle ground for daily carry or a weekend away. Summit is built for people who collect stories on the trail and on the road. Voyager is made with travelers in mind. We also offer the Traveler, Trail Blazer, and Troubadour for specific journeys. Every one of them comes with Loop Panels ready for your patches.

About HEDiGEAR

Who founded HEDiGEAR?

HEDiGEAR was founded by Bret Hedican, a two time Olympian and Stanley Cup champion who played more than 1,000 games in the NHL. The idea started with a hockey coat and a quilt his mother made from its patches, each one a moment worth keeping. That is the whole idea behind HEDi. Your moments, carried with you.

Shipping

Why did my name tape ship separately?

Name tapes are made and shipped on their own, so they may arrive apart from the rest of your order. Nothing is wrong. Your pack and patches are still on the way.

Will I get a tracking number?

Yes. Once your order ships, we email you a tracking number so you can follow it to your door.

Loop Panels and Patches Fit

Will my patches fall off?

No, not with normal daily carry. The grip is strong enough to hold through commutes, travel, and everyday use. If a patch ever starts to loosen, it usually means the backing or the panel has collected lint. A quick cleaning brings the grip right back. See the grip answer below.