HEDiGEAR.com is proud to stand by the quality craftsmanship of its Backpacks, Business Cases,  Bags, Gear and Patches. When used under normal conditions for which they are designed, these products are warranted to be free from defects in materials and workmanship for 1 year from the original date of purchase. If such a defect occurs, we will, at our discretion, provide a store credit or replace your product upon presentation of the original sales receipt, which serves as proof of purchase to validate your warranty.

This warranty does not cover accidental damages, unreasonable or improper use, normal wear and tear, improper handling or damages caused by a common carrier, loss of use or consequential damages, nor does it cover repairs attempted by unauthorized persons. If a common carrier damages your product, contact them immediately to file a claim.

Should you need to return your product, please visit our (Insert google Doc “Form”)  Remember that you must have access to the item listed in your claim as well as your original sales receipt in order to obtain a return authorization. Once your RMA is approved we will require the return of the item or the seam label. All returns must be sent to hedigear.com postage or freight prepaid. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state or country to country.

Should we suspect fraud of any kind your claim may be subject to additional verification including but not limited to providing state or government issued identification prior to final claim approval.